Privacy policy

At Neem & Clay, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide while using our website, products, and services.

By visiting or using our website, you agree to the terms outlined in this Privacy Policy. We may update this policy from time to time, and any changes will be posted on this page.

Information We Collect

1. Personal Information

When you place an order, sign up, or contact us, we may collect information such as:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • City, state, postal code, and country
  • IP address

2. Payment Information

When you make a purchase on our website, payment details are processed securely through trusted third-party payment providers such as PayU or Razorpay.

Neem & Clay does not store or have access to your full credit/debit card details, CVV, or banking credentials.

3. Device & Usage Information

We may automatically collect certain information when you browse our website, including:

  • Browser type and device information
  • IP address
  • Pages visited and time spent on the website
  • Referring websites or links
  • Operating system and device type

This helps us improve website performance and user experience.

How We Use Your Information

We may use your information for the following purposes:

Order Processing & Customer Support

  • To process and deliver your orders
  • To send order confirmations, shipping updates, or respond to inquiries

Improving User Experience

  • To personalize your shopping experience
  • To improve our website, products, and services

Marketing & Promotions

  • To send updates about new launches, offers, or promotions
  • To share newsletters or marketing communications (you may opt out anytime)

Security & Fraud Prevention

  • To maintain the security of our website
  • To detect and prevent fraudulent transactions or misuse

Legal Compliance

  • To comply with applicable laws, regulations, and legal obligations

Sharing of Information

Neem & Clay does not sell, rent, or trade your personal information to third parties.

We may share limited information with trusted service providers involved in:

  • Payment processing
  • Shipping and logistics
  • Website hosting and analytics
  • Marketing and communication services

These third parties are required to keep your information secure and confidential.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, analyze website traffic, and understand customer preferences.

You can choose to disable cookies through your browser settings.

Data Security

We take reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no online platform can guarantee complete security.

Your Rights

You may request access, correction, or deletion of your personal information by contacting us.

You may also opt out of receiving promotional emails at any time by using the unsubscribe link in our emails.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:

Email: hello@neemandclay.com

Website: www.neemandclay.com