Terms of service

Terms of Service

OVERVIEW

This website is operated by Neem & Clay, owned and managed by Look East Sales and Marketing LLP. Throughout the site, the terms “we”, “us”, and “our” refer to Neem & Clay.

Neem & Clay offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”, “Terms of Service”), including any additional terms, conditions, and policies referenced herein or available by hyperlink.

These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

Any new features or tools added to the current store shall also be subject to these Terms of Service.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that enables us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your jurisdiction, or that you have given us consent to allow any minor dependents to use this site.

You may not use our products for any unlawful or unauthorized purpose, nor may you violate any applicable laws while using the Service.

You must not transmit any viruses, malware, or harmful code.

Any breach of these Terms may result in immediate termination of your access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason.

You understand that your content (excluding payment information) may be transferred unencrypted across networks and adapted to technical requirements of devices or systems.

Payment information is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without written permission from us.

SECTION 3 – ACCURACY OF INFORMATION

We are not responsible if information made available on this site is inaccurate, incomplete, or outdated.

The material on this site is provided for general information only and should not be solely relied upon for decision-making.

We reserve the right to modify the contents of this website at any time without obligation to update any information.

SECTION 4 – MODIFICATIONS TO SERVICES & PRICES

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice.

We shall not be liable for any modification, suspension, price change, or discontinuation of the Service.

SECTION 5 – PRODUCTS OR SERVICES

Certain products may be available exclusively online and may have limited quantities.

We make every effort to display product colors and images accurately; however, we cannot guarantee that your device display will accurately reflect actual product colors.

We reserve the right to:

  • Limit sales by person, region, or jurisdiction
  • Limit quantities of products
  • Change product descriptions or pricing without notice
  • Discontinue any product at any time

All products and services are subject to availability.

SECTION 6 – BILLING & ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order placed with us.

We may limit or cancel quantities purchased per person, household, or order.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store.

For more details, please review our Shipping & Return Policy.

SECTION 7 – THIRD-PARTY TOOLS

We may provide access to third-party tools and services over which we have no control.

These tools are provided “as is” and “as available” without warranties of any kind.

Your use of third-party tools is entirely at your own risk and discretion.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products, or services available through our website may include materials from third parties.

We are not responsible for examining or evaluating third-party content, accuracy, or websites and shall not be liable for any third-party materials or transactions.

SECTION 9 – USER COMMENTS & FEEDBACK

If you send us submissions, suggestions, ideas, feedback, or other materials, you agree that we may use, edit, publish, or distribute them without restriction.

We are under no obligation:

  1. To maintain comments in confidence
  2. To compensate for comments
  3. To respond to comments

You agree that your comments will not violate any third-party rights or contain unlawful, abusive, or harmful material.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 – ERRORS & OMISSIONS

Occasionally there may be typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, offers, shipping charges, transit times, or availability.

We reserve the right to correct any errors and cancel orders if any information is inaccurate.

SECTION 12 – PROHIBITED USES

You are prohibited from using the site or its content:

  • For unlawful purposes
  • To violate laws or regulations
  • To infringe intellectual property rights
  • To spread malware or harmful code
  • To harass, abuse, defame, or discriminate
  • To submit false information
  • To spam, phish, crawl, scrape, or interfere with security features

Violation of these Terms may result in termination of access to the Service.

SECTION 13 – DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

We do not guarantee uninterrupted, secure, or error-free use of our Services.

All products and services are provided “as is” and “as available” without warranties of any kind.

In no case shall Neem & Clay or Look East Sales and Marketing LLP, including its employees, affiliates, partners, suppliers, or service providers, be liable for any indirect, incidental, punitive, or consequential damages arising from the use of our Services or products.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Neem & Clay and Look East Sales and Marketing LLP from any claim or demand arising from your breach of these Terms or violation of any law or rights of a third party.

SECTION 15 – SEVERABILITY

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.

SECTION 16 – TERMINATION

These Terms remain effective unless terminated by either you or us.

We may terminate or suspend access to our Services immediately if we believe you have violated these Terms.

SECTION 17 – ENTIRE AGREEMENT

These Terms of Service and any policies posted on this site constitute the entire agreement between you and Neem & Clay regarding use of the Service.

SECTION 18 – GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

SECTION 19 – CHANGES TO TERMS OF SERVICE

We reserve the right to update or modify these Terms at any time by posting changes on our website.

Your continued use of the website following any updates constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

For any questions regarding these Terms of Service, you may contact us at:

Neem & Clay
Owned & Managed by Look East Sales and Marketing LLP

Email: hello@neemandclay.com
Website: www.neemandclay.com